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商務(wù)英語(yǔ)電話常用口語(yǔ)
以下是CN人才網(wǎng)小編給大家搜集的商務(wù)英語(yǔ)電話常用口語(yǔ)，快來(lái)看看吧。
billy: hey babe, your english is improving very quickly.
michael: your english is not so shabby either.
billy: thanks for the compliment.
michael: what's a compliment?
billy: that's praise. you complimented me so i returned the favor.
michael: cool. can you do me another favor and teach me about business phone calls?
billy: sure. this is an important lesson, so pay close attention. if you can, get a friend to help you study today's helpful dialogues.
michael: let's begin.
比利：嘿，寶貝，你的英語(yǔ)提高的很快呀。
邁克爾：你的英語(yǔ)也不壞呀。
比利：謝謝夸獎(jiǎng)。
邁克爾：什么叫compliment?
比利：就是稱贊，贊揚(yáng)。你夸我所以我回贊你。
邁克爾：好，那你能幫我一個(gè)忙，教我有關(guān)公司電話(的使用)嗎?
比利：當(dāng)然，這是非常需要注意的重要一課，如果可以，找一個(gè)朋友和你一起學(xué)習(xí)今天有用的對(duì)話。
邁克爾：我們開始吧。
new words 新單詞
1) asap (一......就，盡快): as soon as possible
have your salesman call me asap.
讓你的銷售盡快給我打電話。
2) direct (指導(dǎo)，指引): to place, lead to, point to
the kind policeman directed me to the hospital.
那個(gè)和藹的警察領(lǐng)我去了醫(yī)院。
3) hold (等候，等待，別掛電話線): wait
wait one moment while i put you on hold. please hold.
在我把你的電話轉(zhuǎn)過(guò)去的時(shí)候請(qǐng)別掛機(jī)。耐心等一會(huì)兒。
4) necessary (必要的，必須去做的): must do, needed
no thanks, that won't be necessary at this time.
不必言謝，這個(gè)時(shí)候不必客氣。
5) put me through (連接上): connect
put me through to john's extension, please.
請(qǐng)幫我接到約翰遜的分機(jī)上。
lesson 課文
the business phone call 商務(wù)電話
it is of the utmost importance to answer the phone in a professional manner. every time you answer the phone at work, you are representing the entire company. so make a good impression. below are some tips on telephone english.
以一種職業(yè)化的態(tài)度和方式接聽商務(wù)電話在職場(chǎng)上是非常重要的。 每次你在工作時(shí)間接聽電話時(shí)，你的言行都代表你所在的整個(gè)公司。 因此要切記給客戶留下好的印象。以下是一些有關(guān)接聽英語(yǔ)商務(wù)電話 的建議。
opening line:
each company will have its own, unique opening line. find out what it is and practice it until you remember it perfectly. examples:
1) hello, mr. big's office, how may i help you? (this is only mr. big's secretary)
2) hello, ibm, alice speaking, how may i direct your call? (alice is the secretary for many people)
3) hello, ibm, sale's department, how can i help you? (this lets the caller know your department)
4) hello, ibm, what can i do for you? (general answer)
公開電話線：
每個(gè)公司都有自己的獨(dú)特的公開電話線。找到公司的公開電話號(hào)碼， 進(jìn)行練習(xí)如何職業(yè)禮貌地接聽商務(wù)電話，直到你已經(jīng)熟練自如。 舉例：
1) 你好，這里是比格先生的辦公室，我能為你做什么嗎?(接聽電話的人是比格先生的秘書)
2) 你好，這里是ibm公司，我是愛麗斯，您需要我?guī)湍戕D(zhuǎn)電話嗎? (愛麗斯是公司秘書)
3) 你好，這里是ibm公司的銷售部，我能為你做什么嗎?(這樣說(shuō)就會(huì)讓打進(jìn)電話的人直到你所在的部門)
4) 你好，這里是ibm公司，我能為你做什么嗎? (一般性的回答)
the complete business call:
a) hello, imb, alice speaking, how may i direct your call?
b) hello, is your boss in?
a) please hold, while i check.....sorry, sir, he is out. may i take a message?
b) please tell your boss that john smith called. have him call me back asap!
a) i'll take care of that right away. is there anything else?
b) no that's all.
a) goodbye and have a nice day.
b) you too, bye, bye.
完整的商務(wù)電話：
a) 你好，這里是ibm公司，我是愛麗斯，您需要我?guī)湍戕D(zhuǎn)電話嗎?
b) 你好，請(qǐng)問(wèn)你的上司在嗎?
a) 請(qǐng)別掛機(jī)，我看一下……對(duì)不起，先生，他現(xiàn)在不在辦公室。你想給他留言嗎?
b) 讓告訴你的上司說(shuō)約翰.史密斯剛才打電話找他，讓他一回來(lái)就盡快給我回電話好嗎?
a) 我會(huì)立刻處理這件事的。還有什么需要我?guī)兔?
b) 沒有了。
a) 謝謝你，祝你度過(guò)愉快的一天。
b) 也祝你度過(guò)愉快的一天，再見。
if you have to ask someone his or her name, you must do it in a polite way. example:
a) may i ask who is calling? (the most polite way)
b) may i have your name, sir? (also good)
c) excuse me, mam, can you tell me your name please?
如果你需要知道某人的姓名，你可以用一種禮貌的方式來(lái)詢問(wèn)對(duì)方。 舉例：
a) 我能知道是誰(shuí)打來(lái)電話嗎?(最禮貌的詢問(wèn)打進(jìn)電話的人的姓名)
b) 先生，我可以知道你的名字嗎? (也不錯(cuò)的詢問(wèn)方式)
c) 對(duì)不起，夫人，你能告訴我你的姓名嗎?
the complete business call:
a) ibm, martha speaking, how can i help you?
b) maybe, i am looking to buy a new computer.
a) you will need to talk with the salesman, but he is out right now.
b) please have him get back to me asap.
a) may i ask who is calling?
b) my name is dan blurns.
a) anything else, mr. blurns?
b) why yes. where is your office located?
a) we are on the corner of slade rd. and smith ave. our office hours are 9-5 monday through friday. visit any time.
b) i'll do that, thanks a bunch.
a) bye, bye.
完整的商務(wù)電話：
a) 這里是ibm公司，我是瑪莎，我能為你做什么嗎?
b) 也許，我想買一臺(tái)新電腦。
a) 你得跟銷售人員談，但是他現(xiàn)在不在辦公室。
b) 請(qǐng)他一回來(lái)就給我回電話。
a) 請(qǐng)問(wèn)能知道你的姓名嗎?
b) 我的名字是丹·布勒斯。
a) 還有什么別的事嗎，布勒斯先生?
b) 當(dāng)然，我能知道你的公司的地點(diǎn)嗎?
a) 我們公司位于刀刃街和史密斯大道的交接處。公司辦公時(shí)間是每周星期一到星期五之間的早9點(diǎn)到下午5點(diǎn)。你可以在這期間的任何時(shí)候訪問(wèn)公司。
b) 好的，我會(huì)的，多謝你。
a) 再見。
diologue：
business phone calls
gordon: hello, big belly.com, gordon speaking, how may i direct your call?
molly: hi, i would like to speak with your sales manager.
gordon: please hold, let me check to see if she's in...sorry, mam, she is not in right now, can i leave a message?
molly: please tell her to call me asap.
gordon: may i have your name, mam?
molly: my name is molly wood.
gordon: good, is there anything else i can do for you?
molly: sure, now that you mention it, can you put me through to the accounting department?
gordon: please hold...again i am terribly sorry, no one is in at the moment. would you like to leave a message for them?
molly: that won't be necessary, thank you.
gordon: thank you for calling big bellies.com. please call again.
戈登：你好，這里是大肚子網(wǎng)絡(luò)公司，我是戈登，你需要我?guī)湍惆央娫掁D(zhuǎn)接過(guò)去嗎?
莫莉：你好，我想跟你們的銷售經(jīng)理談話。
戈登：請(qǐng)等一下，讓我看看她在不在辦公室……對(duì)不起，夫人，她現(xiàn)在不在辦公室，你需要給她留言嗎?
莫莉：請(qǐng)告訴她讓她一回來(lái)就盡快給我回電話。
戈登：夫人，我可以知道你的名字嗎?
莫莉：我是莫莉.伍德。
戈登：好的，你還需要我為您做什么嗎?
莫莉：當(dāng)然，既然你提起了，那么就請(qǐng)你幫我把電話轉(zhuǎn)到會(huì)計(jì)部。
戈登：請(qǐng)等一會(huì)兒……我再一次感到十分抱歉，現(xiàn)在會(huì)計(jì)部沒有人。你想給他們留言嗎?
莫莉：不必了，謝謝你。
戈登：謝謝你給大肚子網(wǎng)絡(luò)公司打電話，希望以后你還與我們聯(lián)系。
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